What is the cancellation policy?
Orders may be canceled as long as they have not shipped out.
Exceptions are specials orders, orders that have shipped, or will be shipping within 24 hours of your cancellation request.
Specials orders are defined as any order where a fabric, size, color or customization was selected.
In addition there will be a 25% cancellation fee incurred at the customers expense.
What if my item arrives damaged?
In the event of damage please save all original packaging and notify us and the shipping company immediately.
Damages to items shipped must be noted on the delivery receipt.
In the event of hidden or concealed damage, pictures are required and must be reported to us and the within 48 hours of furniture arrival.
If the product is refused and damage is noted on the delivery receipt; we will send a free replacement part to correct the problem.
If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt.
Based upon the review of the pictures, we will send replacements free of charge for merchandise sold fully assembled.
RTA (ready to assemble) items that were already put together will receive parts and special orders (customized selected fabrics or colors) are not returnable.
Please contact us immediately if you have any damage, as we are not liable for any damages not reported within 48 hours of arrival.
What is your returns policy?
Returned items must be new and in unused condition.
A few of our vendors may be excluded from our return policy.
Special orders where custom fabrics or colors are selected are non-refundable.
Bedding and linens are also non-refundable and can't be exchanged.
All returns for any reason are subject to a 25% cacellation fee.
The restocking fee is only waived if there is an exchange for an item of equal value or greater, or a store credit.
Round trip shipping charges will still apply.
Returns are only accepted in their original boxes, and should be unassembled.
Once an item has been assembled it is no longer returnable.
Special order products such as items where fabrics can be selected are non refundable.